At ONOS by Mirik Life Sciences, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or purchase our products.
Information We Collect
Personal Information You Provide
Account & Order Information:
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely)
- Order history and preferences
Communication Information:
- Messages sent through contact forms
- WhatsApp conversations and inquiries
- Email correspondence
- Product reviews and feedback
Profile Information:
- Skin type and concerns (optional)
- Product preferences and wish lists
- Marketing communication preferences
Information Collected Automatically
Website Usage Data:
- Pages visited and time spent
- Click patterns and navigation paths
- Device type, browser, and operating system
- IP address and general location data
Cookies and Tracking:
- Essential cookies for website functionality
- Analytics cookies for performance improvement
- Marketing cookies for personalized content
- Social media integration cookies
How We Use Your Information
Order Processing & Customer Service
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support and respond to inquiries
- Handle returns, refunds, and exchanges
Product & Service Improvement
- Analyze website usage to improve user experience
- Develop new products based on customer feedback
- Personalize product recommendations
- Conduct customer satisfaction surveys
Marketing & Communication
- Send promotional emails (with your consent)
- Share skincare tips and educational content
- Notify you of new products and special offers
- Retarget website visitors with relevant ads
Legal & Security
- Comply with legal obligations
- Prevent fraud and secure transactions
- Protect our rights and property
- Maintain accurate business records
Information Sharing & Disclosure
Third-Party Service Providers
We may share information with trusted partners who help us operate our business:
Payment Processors: Secure payment processing (credit cards, digital wallets)
Shipping Companies: Order fulfillment and delivery services
Email Services: Marketing and transactional email delivery
Analytics Providers: Website performance and user behavior analysis
Customer Support: Chat and communication management tools
Legal Requirements
We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of our business, customers, or others.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.
Data Security & Protection
Security Measures
- SSL Encryption: All data transmission is encrypted
- Secure Servers: Information stored on protected servers
- Access Controls: Limited employee access to personal data
- Regular Audits: Continuous security monitoring and updates
Payment Security
- We never store complete credit card information
- Payment processing through certified PCI DSS providers
- Secure tokenization for saved payment methods
Your Privacy Rights
Access & Control
You have the right to:
- Access your personal information
- Update or correct inaccurate data
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
Communication Preferences
- Email Unsubscribe: Use unsubscribe links in emails
- WhatsApp Opt-out: Message us at 03210008884
- Account Settings: Manage preferences in your account
Data Retention
We retain personal information only as long as necessary for business purposes or legal requirements. Account data is typically retained for 3 years after last activity.
Cookies & Tracking
Cookie Types
Essential Cookies: Required for website functionality (shopping cart, login)
Analytics Cookies: Help us understand website usage and performance
Marketing Cookies: Enable personalized advertising and content
Social Media Cookies: Allow social sharing and integration
Cookie Management
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies separately.
Children’s Privacy
ONOS products and services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through:
- Email notifications to registered users
- Website banner notifications
Contact Us
Questions about this Privacy Policy or your personal information?
Contact Information:
- Email: info@mirik.com.pk
- WhatsApp: 03210008884
- Response Time: Within 48 hours
Data Protection Officer
For specific privacy concerns or data protection requests, contact our designated privacy team at info@mirik.com.pk with “Privacy Request” in the subject line.
Your privacy is important to us. This policy demonstrates our commitment to transparency and protecting your personal information while providing you with excellent skincare products and services.