Our comprehensive returns & refund policy ensures your complete satisfaction with ONOS by Mirik Life Sciences products. We stand behind our science-backed skincare formulations and offer Pakistan’s most customer-friendly return process in the dermatology industry.
30-Day Money-Back Guarantee
Our returns and refund policy includes a generous 30-day return window from delivery date for all ONOS products purchased through our official website. This comprehensive policy covers various scenarios to ensure customer satisfaction.
What We Accept for Returns
✓ Unopened Products
- Original packaging intact with all seals
- Products in new, unused condition
- All original accessories and documentation included
✓ Damaged Products
- Items damaged during shipping
- Manufacturing defects or quality issues
- Products that arrive expired or contaminated
✓ Wrong Items
- Incorrect products sent due to our error
- Missing items from your order
Simple Return Process
Step 1: Contact Our Team
- Email: info@mirik.com.pk
- WhatsApp: 03210008884
- Include your order number and reason for return
Step 2: Return Authorization
- We’ll provide return instructions within 24 hours
- Receive prepaid return label for eligible returns
Step 3: Ship Your Return
- Package items securely in original packaging
- Include all original accessories and documentation
- Use provided return label
Step 4: Receive Your Refund
- Full refund processed within 5-7 business days
- Original payment method credited
- Free return shipping for our errors or defective products
Refund Information & Processing
Processing Time: 5-7 business days after we receive your return
Refund Method: Original payment method used for purchase
Shipping Costs: Customer responsible unless product defective or our error
Learn more about our ONOS Product Range or check our Shipping Policy for complete ordering information.
Items Not Covered by This Policy
- Opened skincare products (for hygiene and safety reasons)
- Products used or partially used
- Items damaged by misuse or normal wear
- Products returned after our 30-day window
Product Exchanges
We currently process returns for refund only. To exchange sizes or products, please place a new order through our Online Store and return the original item following our standard process.
Contact Information
Questions about returns & refund policy?
- Email: info@mirik.com.pk
- WhatsApp: 03210008884
- Response Time: Within 24 hours
Visit our Contact Us page for more ways to reach our customer service team, or check our FAQ section for quick answers about our policies.
For shipping information, see our Delivery Information page. To learn about our company, visit our About Us section.
Why a Clear Return Policy Matters
A transparent, fair returns & refund policy customers can trust builds confidence, reduces purchase anxiety, and demonstrates our commitment to customer satisfaction. We believe in making the return experience as smooth as possible for you.